Frequenly Asked Questions by Parents

No. You may terminate the tuition at any time if you are dissatisfied with the tutor’s services. You only need to pay for the lessons taught. If you decide to terminate the tuition, please inform us as we gather feedback on our tutors regularly.

The agency commission is normally 50% of the first 4 weeks of tuition fees deducted from the tutor. You will pay the balance 50% to the tutor directly on the 4th week. In other words, you only for the lessons received - half goes to Tutor City and the other half to the tutor.
Upon completion of the 2nd week of lessons, we will send the invoice by email or post. Our invoice would clearly state the agency commission payable and our account numbers. Please contact us once the funds have been transferred for our verification and records. For cash or cheque payment, please contact us to arrange for collection.

If you wish to close your account, please send an email to info@tutorcity.sg, providing your name and Mobile Number. Once your account has been closed, there is no way to reactivate it and you will have to re-register a new account.
Should there be a serious complaint lodged by parent against a tutor (e.g. no-show, persistently late), Tutor City will close your account without informing you.

No, Tutor City strongly encourages you to upload your photo, taken in a neat and professional manner, so that the parent or student can visualise what you look like.
As for certificates, it will increase your credibility as a qualified tutor. Upon receiving your certificates, our administrator will tally against your particulars

We normally send an SMS or call you on new assignments which closely matches your profile. Therefore, you will have to ensure that you provide a valid handphone number or direct line at all times.
Before you take up the assignment, please consider carefully on your commitment with regards to the location and frequency of the lessons. You can then reply with your available timings, rate per hour (if applicable) and any other information requested in the SMS or call.
If you are unable to take up the assignment, please ignore the SMS broadcast.
At any time, if you do not wish to receive any broadcasts from us, please contact us to close your account.

Tutor City will present your profile to the parent or student for their consideration. If you are selected, we will contact you to follow up on the start date and address.
If you do not receive any response from Tutor City, it is likely that the assignment was matched to another tutor. As there are many SMSes sent out daily, it would be impossible for Tutor City to reply one-by-one on the outcome of each assignment.

There are many ways of getting more assignments, such as quoting a low per-hour rate, broadening your scope of travel in more areas in Singapore, increase the number of subjects you teach and having more time slots for tuition.
In the long run, you will need to build a credible profile of yourself by providing good service to parents and garnering positive feedbacks. Be punctual for your assignments and don’t drop out of assignments abruptly. Build good relationships with parents and with us, of course, and you will get many assignments in the future!

Find out how to get to the student’s place! You can use Google Maps or Streetdirectory to find out the direction, public transport and exact location. Record the address and contact numbers in your handphone so that you can call us in the event of an emergency. Pack your certificates to bring on the actual day so that you won’t scramble for it at the last minute. Prepare what you want to teach on the 1st day and pack the relevant materials as well. On the 1st lesson, dress appropriately and be punctual!

Once you have been accepted by the parent, you must complete the first 4 weeks of lessons. Thereafter, you are free to terminate the assignment however on a professional level, you are expected to commit at least until the student’s next C.A. or exam.

Tutor City levies a 50% of total tuition fees for 4 weeks of lessons (usually 4 / 8 / 12 lessons) which we will collect from the client directly. Even if there is a lesson postponed, we will still charge the same amount of commission.
If the tuition is terminated before the 4 weeks is up, please refer to the Terms and Conditions in the Register as Tutor form on how the commission is charged.

We are very strict on service levels and teaching methods provided to students. If there is a complaint and client refuses to pay, Tutor City will give the tutor a chance to explain and defend himself/herself. If there is a strong case, we will bill the client and refer to the Small Claims Tribunal if the client still refuses to pay.
However, if the complaint is valid and received immediately after the 1^st lesson, the client will not be billed for the 1st lesson.

We respect each individual’s privacy and will not sell your information. Only if and when required by law, we will then provide the necessary information to government agencies or police.